Returns & Refunds Policy

Within 7 days of receipt of your order (as recorded by the courier), you may return any unopened item that is still in its original packaging to ATZEN.NZ to be exchanged or for a 15% restocking fee. We can process returns and refunds only for items purchased from ATZEN.NZ. Please ensure all returned product arrives in good condition, as items that cannot be resold will not be exchanged or restocked.

We are not obligated to refund items unless they are defective or damaged. We will meet all your rights under the Consumer Guarantees Act.

Items that are returned more than 7 days after delivery and/or, are unable to be resold as new, or are missing parts cannot be exchanged or refunded.

Refunds from credit card purchases will be refunded back to your credit card. Please note we can only refund shipping costs if the return is a result of our error. If the return is being made as a result of our error a full refund will be given if required or goods exchanged. Before returning any goods for exchange or refund please contact us.